RETURNS FOR FAULTY OR DAMAGED PRODUCTS

 

Howes Kyber’s quality control tries to ensure that the products you receive meet my quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform me as soon as possible via the Contact page or email Steve.howes@howeskybers.co.uk I will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to the following address in the original condition within 10 days of receipt, indicating your reason for return including, your preferred action (replacement or refund), a copy of your receipt, and I will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Howes Kybers

79 Priory Road,

Littlemore

Oxford,

Oxfordshire,

OX4 4ND

United Kingdom

 

Returns or exchanges of online purchases may be made by post. As Howes Kybers is not liable for the loss of an item being returned, I recommend that you return it using registered mail.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Sale items are subject to the same returns policy.

 

INTERNATIONAL ORDERS

International returns or exchanges must be made through our Customer Service Team. Please Contact Us so that I may assist you.

All crystals are handmade, so shape and/or colours may vary slightly.